Customer Service Representative
Halter Landscaping Inc Halter Landscaping Inc Douglassville, PA Douglassville, PA Full-time Full-time $20 - $24 an hour $20 - $24 an hour 3 hours ago 3 hours ago 3 hours ago Customer Service Representative Halter Materials & Landscape Supply, LLC Job
Summary:
As a Customer Service Representative at Halter Materials & Landscape Supply, you will be responsible for providing exceptional service to customers, assisting them in selecting the right landscaping materials, and ensuring a positive experience throughout their visit.
This role involves effective communication, product knowledge, and problem-solving skills to meet customer needs and maintain a smooth operation at the yard.
Key
Responsibilities:
Customer Interaction:
Greet and assist customers in a friendly and professional manner.
Provide information on landscaping materials, pricing, and product specifications.
Answer inquiries, address concerns, and offer expert advice on suitable products for various landscaping projects.
Order Processing:
Process customer orders accurately and efficiently.
Collaborate with other departments to ensure timely and accurate delivery of materials.
Maintain records of customer transactions and interactions.
Product Knowledge:
Develop a thorough understanding of the landscaping materials available.
Stay updated on new products, promotions, and industry trends.
Educate customers on proper usage and maintenance of materials.
Problem Resolution:
Address and resolve customer complaints or concerns promptly and professionally.
Collaborate with management to find solutions for escalated issues.
Assist in Yard Operations:
Coordinate with yard staff to ensure product availability and maintain a well-organized yard.
Assist in maintaining inventory levels and restocking as needed.
Safety Compliance:
Adhere to safety protocols and guidelines to ensure a safe environment for both customers and staff.
Provide customers with safety information related to the handling of materials.
Communication:
Collaborate with colleagues and management to share customer feedback and suggest improvements.
Effectively communicate promotions, sales, and company policies to customers.
Teamwork:
Work collaboratively with other team members to achieve common goals.
Provide backup support to other areas of the yard as needed.
Requirements:
High school diploma or equivalent.
Proven experience in customer service, preferably in a similar industry.
Strong communication and interpersonal skills.
Knowledge of landscaping materials and their applications is a plus.
Ability to lift and carry heavy items 50 lbs and above.
.
Basic computer skills for order processing and record-keeping.
Benefits:
Simple IRA plan with up to 3% company match Healthcare reimbursement plan PTO Overtime available We are committed to providing our employees with a supportive and fulfilling work environment and are excited to welcome the right candidate to our team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
As a Customer Service Representative at Halter Materials & Landscape Supply, you will be responsible for providing exceptional service to customers, assisting them in selecting the right landscaping materials, and ensuring a positive experience throughout their visit.
This role involves effective communication, product knowledge, and problem-solving skills to meet customer needs and maintain a smooth operation at the yard.
Key
Responsibilities:
Customer Interaction:
Greet and assist customers in a friendly and professional manner.
Provide information on landscaping materials, pricing, and product specifications.
Answer inquiries, address concerns, and offer expert advice on suitable products for various landscaping projects.
Order Processing:
Process customer orders accurately and efficiently.
Collaborate with other departments to ensure timely and accurate delivery of materials.
Maintain records of customer transactions and interactions.
Product Knowledge:
Develop a thorough understanding of the landscaping materials available.
Stay updated on new products, promotions, and industry trends.
Educate customers on proper usage and maintenance of materials.
Problem Resolution:
Address and resolve customer complaints or concerns promptly and professionally.
Collaborate with management to find solutions for escalated issues.
Assist in Yard Operations:
Coordinate with yard staff to ensure product availability and maintain a well-organized yard.
Assist in maintaining inventory levels and restocking as needed.
Safety Compliance:
Adhere to safety protocols and guidelines to ensure a safe environment for both customers and staff.
Provide customers with safety information related to the handling of materials.
Communication:
Collaborate with colleagues and management to share customer feedback and suggest improvements.
Effectively communicate promotions, sales, and company policies to customers.
Teamwork:
Work collaboratively with other team members to achieve common goals.
Provide backup support to other areas of the yard as needed.
Requirements:
High school diploma or equivalent.
Proven experience in customer service, preferably in a similar industry.
Strong communication and interpersonal skills.
Knowledge of landscaping materials and their applications is a plus.
Ability to lift and carry heavy items 50 lbs and above.
.
Basic computer skills for order processing and record-keeping.
Benefits:
Simple IRA plan with up to 3% company match Healthcare reimbursement plan PTO Overtime available We are committed to providing our employees with a supportive and fulfilling work environment and are excited to welcome the right candidate to our team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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